- Communication and Engagement
- Emergency Resources (Carrboro Ready)
Emergency Resources (Carrboro Ready)
Emergency information and resources are available below.
Orange County Emergency Services responds to emergencies within the Town of Carrboro.
If a situation poses a threat to someone's safety, call 911.
- Emergencies: 911
- Carrboro Public Works Administration: 919-918-7425
- Carrboro Police Main Office: 919-918-7397
- Carrboro Fire Department: (911) or 919- 732-5063
- Orange County Emergency Management Services: (EMS) (911) or 732-5063
- Orange County ― 919-732-8181
- Orange Water & Sewer Authority - 919-968-4421
- Chapel Hill-Carrboro City Schools ― 919-967-8211
- Durham Technical Community College Orange County Campus ― 919-536-7238
- University of North Carolina at Chapel Hill ― 919-843-1234 or 919-962-2211 @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Duke Energy — Call 800-POWER-ON (English) or 866-4-APAGON (Spanish) and view the Duke Energy outage maps. Duke Energy customers may also receive text notifications for power outages in their area. Text REG to 57801 for text alerts.
Piedmont Electric — Call 800-449-2667 or 800-222-3107. Voice instructions will direct you through the system. Online: https://pemc.smarthub.coop/Login.html Text “pemc” to 800-222-3107. Then text “#out” to report an outage. For outage updates, text “#status”.
Dominion Energy — Call 877-776-2427 and view signs of a gas leak.
Downed trees and debris:
For downed trees and other debris in a roadway, ensure you are in a safe location, and then call 911.
For downed trees on private property, contact the primary insurer of the property, and then contact a private debris removal company.
Report flooding issues to the Carrboro Stormwater Division.
Stormwater Hotline: 919-913-2999
OC Alerts is Orange County's mass notification system. Sign up here.
OC Alerts can contact individuals and businesses through a number of methods. Community members will receive a message through the voice or text communication methods of their choosing. The system is only used to deliver emergency information. Contact information is protected and will not be used for any other purpose.
- Website — notifications can be found on the home page.
- Email — subscribe to news releases through the SIGNUP area of the website.
- Facebook — Town of Carrboro
- Twitter — Carrboro Town Gov
- Nextdoor — Town of Carrboro
- For changes to recycling and county-provided solid waste collections, check Orange County’s inclement weather page. @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
- Food safety after power outages — Information is available from the U.S. Department of Health and Human Services.
- Disaster response — Information on disaster response is available from the American Red Cross in English and Spanish. @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Several government agencies offer online cold weather information:
Weather conditions and forecasts — Information is available on the National Weather Service's regional website.
Extreme cold and power outages — Information related to indoor and outdoor personal safety is available from the Centers for Disease Control and Prevention website.
Fire safety during cold weather — Tips are available from the National Fire Protection Association website.
Preventing frozen pipes — Information is available from the American Red Cross website.
Food safety after power outages — Information is available from the U.S. Department of Health and Human Services.
Disaster response — Information on disaster response is available from the American Red Cross in English and Spanish.
See the documents below for additional information from the town.
Orange County Emergency Services Winter Storm Preparedness Guide (PDF)
Public Works Preparations for Winter Weather
State Maintained Roads - Ice/Snow Removal Policies
Federal and state government agencies offer online disaster information:
The U.S. Department of Homeland Security offers information on emergency planning and preparation, including disaster plans for families, the elderly and pets. The department also provides information specific to different types of natural and man-made hazards. The website is available in English and Spanish.
The N.C. Department of Public Safety offers additional information on these topics.
Build a kit
When an emergency happens, your family may be without power or access to grocery stores, running water or other day-to-day necessities. The best way to prepare for this possibility is to build a family emergency kit. The kit will be helpful whether you are staying at home or you have to leave on short notice.
Buy a Red Cross emergency preparedness kit
Make a plan
Your family may be split up when disaster strikes or split up as a result. The best way to ensure contact is to make a plan for how you will check in and get back together.
There are many ways to become better prepared for an emergency response.
Community Emergency Response Teams (CERTs)
Store a battery-powered radio or a radio that can be powered with a generator. News is available from several area stations:
La Ley (101.1 FM)
WCHL (97.9 FM)
WDCG (105.1 FM)
WHUP (104.7 FM)
WPTF (680 AM)
WRAL (101.5 FM)
WUNC (91.5 FM)
- There are two primary shelters at Smith Middle School, 9201 Seawell School Road, Chapel Hill; and Orange Middle School, 308 Orange High School Road, Hillsborough.
- Those needing special assistance in a disaster should call 919-245-2884 to register for assistance before a disaster strikes.
- Shelter locations may change depending on the emergency.
- Listen to the radio for further directions concerning shelter openings (see the "stay informed" section of this page).
- Shelters will have food and water but will not have easy access to medications or other personal needs.
- Emergency transportation can be provided by calling 919-245-6100.
- Bring the following to a shelter: Photo ID, medications, insurance, bedding and towels, comfortable clothing, personal radios with headphones, games, speciality items for your personal needs.
- Do not bring weapons, illegal drugs, candles or valuables.
- Smoking is not allowed inside the shelter. @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Forming a plan for your pets is the best way to make sure they remain safe during severe weather. See the American Society for the Prevention of Cruelty to Animals' website for information on disaster planning with pets.
Orange County has the following regulations for animals at shelters:
Service animals for the hearing and visually impaired will be allowed in shelters.
All other animals are welcome at shelters, and Orange County Animal Services staff will be on hand to board pets in the best manner possible.