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Emergency Resources (Carrboro Ready)
Emergency information and resources are available below.
Please visit the Carrboro Newsroom for updates on Winter Weather.
Orange County Emergency Services responds to emergencies within the Town of Carrboro.
Non-Emergency Storm Hotline (Orange County): 919-245-6111
If a situation poses a threat to someone's safety, call 911.
- Emergencies: 911
- Non-Emergency Storm Hotline (Orange County): 919-245-6111
- Carrboro Public Works Administration: 919-918-7425
- Carrboro Police Main Office: 919-918-7397
- Carrboro Fire Department: (911) or 919- 732-5063
- Orange County Emergency Management Services: (EMS) (911) or 732-5063
- Carrboro Recreation, Parks and Cultural Resources Weather Information Line: 919-918-7373
- Orange County ― 919-732-8181
- Orange Water & Sewer Authority - 919-968-4421
- Chapel Hill-Carrboro City Schools ― 919-967-8211
- Durham Technical Community College Orange County Campus ― 919-536-7238
- University of North Carolina at Chapel Hill ― 919-843-1234 or 919-962-2211
Non-emergency storm damage
- Please report non-emergency storm damage to Orange County. Orange County Emergency Services collects this data to determine the type and severity of weather events. It also helps to identify sever structure damage that may need further assistance.
- Report Storm Related Damage -- Damage Self-Reporting Form
When to Call 911
- Learn more about when to call 911 and what to expect when you call.
Utilities
- Duke Energy — Call 800-POWER-ON (English) or 866-4-APAGON (Spanish) and view the Duke Energy outage maps. Duke Energy customers may also receive text notifications for power outages in their area. Text REG to 57801 for text alerts.
- Piedmont Electric — Call 800-449-2667 or 800-222-3107. Voice instructions will direct you through the system. Online: https://pemc.smarthub.coop/Login.html Text “pemc” to 800-222-3107. Then text “#out” to report an outage. For outage updates, text “#status”.
- Dominion Energy — Call 877-776-2427 and view signs of a gas leak.
Downed trees and debris:
- For downed trees and other debris in a roadway, ensure you are in a safe location, and then call 911.
- For downed trees on private property, contact the primary insurer of the property, and then contact a private debris removal company.
Flooding:
- Report flooding issues to the Carrboro Stormwater Division.
- Request stormwater services.
- Stormwater Hotline: 919-913-2999
OC Alerts is Orange County's mass notification system. Sign up here.
OC Alerts can contact individuals and businesses through a number of methods. Community members will receive a message through the voice or text communication methods of their choosing. The system is only used to deliver emergency information. Contact information is protected and will not be used for any other purpose.
- Website — notifications can be found on the home page.
- Email — subscribe to news releases through the SIGNUP area of the website.
- Facebook — Town of Carrboro
- Bluesky— Carrboro Town Gov
- Nextdoor — Town of Carrboro
- For changes to recycling and county-provided solid waste collections, check Orange County’s inclement weather page.
- Food safety after power outages — Information is available from the U.S. Department of Health and Human Services.
- Disaster response — Information on disaster response is available from the American Red Cross in English and Spanish.
Several government agencies offer online cold weather information:
- Weather conditions and forecasts — Information is available on the National Weather Service's regional website.
- Extreme cold and power outages — Information related to indoor and outdoor personal safety is available from the Centers for Disease Control and Prevention website.
- Fire safety during cold weather — Tips are available from the National Fire Protection Association website.
- Preventing frozen pipes — Information is available from the American Red Cross website.
- Food safety after power outages — Information is available from the U.S. Department of Health and Human Services.
- Disaster response — Information on disaster response is available from the American Red Cross in English and Spanish.
- Warming Centers -- Resource provided by the Orange County Partnership to End Homelessness.
- Carrboro Winter Weather Response -- Information on how the Town prepares and responds to winter weather.
- Report Storm Related Damage -- Damage Self-Reporting Form
See the documents below for additional information from the town.
Orange County Emergency Information
Orange County's Disaster/Emergency Preparedness webpage provides general emergency information along with updates on current storms/emergencies.
Federal and state government agencies offer online disaster information:
The U.S. Department of Homeland Security offers information on emergency planning and preparation, including disaster plans for families, the elderly and pets. The department also provides information specific to different types of natural and man-made hazards. The website is available in English and Spanish.
The N.C. Department of Public Safety offers additional information on these topics.
Build a kit
When an emergency happens, your family may be without power or access to grocery stores, running water or other day-to-day necessities. The best way to prepare for this possibility is to build a family emergency kit. The kit will be helpful whether you are staying at home, or you have to leave on short notice.
- Buy a Red Cross emergency preparedness kit
- FEMA's recommended kit
- ReadyNC's recommended kit
Make a plan
Your family may be split up when disaster strikes or split up as a result. The best way to ensure contact is to make a plan for how you will check in and get back together.
Get involved
There are many ways to become better prepared for an emergency response.
Stay informed
Store a battery-powered radio or a radio that can be powered with a generator. News is available from several area stations:
- La Ley (101.1 FM)
- WCHL (97.9 FM)
- WDCG (105.1 FM)
- WHUP (104.7 FM)
- WPTF (680 AM)
- WRAL (101.5 FM)
- WUNC (91.5 FM)
- Bilingual Phone Line (Orange County) -
- Multilingual Graphics
- Communication and Disasters
- Tips for Communicating from Ready NC
Orange County officials work with the Orange County Chapter of the American Red Cross to open emergency shelters when the need arises. Learn more about emergency shelters in Orange County at readyorange.gov .
- There are two primary shelters at Smith Middle School, 9201 Seawell School Road, Chapel Hill; and Orange Middle School, 308 Orange High School Road, Hillsborough.
- Those needing special assistance in a disaster should call 919-245-2884 to register for assistance before a disaster strikes.
- Shelter locations may change depending on the emergency.
- Listen to the radio for further directions concerning shelter openings (see the "stay informed" section of this page).
- Shelters will have food and water but will not have easy access to medications or other personal needs.
- Emergency transportation can be provided by calling 919-245-6100.
- Bring the following to a shelter: Photo ID, medications, insurance, bedding and towels, comfortable clothing, personal radios with headphones, games, specialty items for your personal needs.
- Do not bring weapons, illegal drugs, candles or valuables.
- Smoking is not allowed inside the shelter.
Forming a plan for your pets is the best way to make sure they remain safe during severe weather. See the American Society for the Prevention of Cruelty to Animals' website for information on disaster planning with pets.
Orange County has the following regulations for animals at shelters:
Service animals for the hearing and visually impaired will be allowed in shelters.
All other animals are welcome at shelters, and Orange County Animal Services staff will be on hand to board pets in the best manner possible.